Customer Service Manager Community, Social Services & Nonprofit - Dekalb, IL at Geebo

Customer Service Manager

DeKalb, IL DeKalb, IL Full-time Full-time Estimated:
$65.
2K - $82.
5K a year Estimated:
$65.
2K - $82.
5K a year 6 days ago 6 days ago 6 days ago Lehan Drugs, Inc.
, a locally owned and trusted pharmacy and home medical supply company in Northern Illinois for over 75 years is currently seeking to hire a Respiratory Department Manager.
The Respiratory Department serves a vital need in the community and surrounding area for patients who suffer from sleep apnea and other chronic respiratory conditions.
We pride ourselves on being trusted guides to our patients as they navigate their respiratory care journey.
Our knowledgeable team of sleep coaches and respiratory therapists provide excellent care from first contact, through set up, resupply, and any other concerns the patient may have with their respiratory care.
The department is established and looking to find a new manager who will be responsible for leadership of our team as our current manager takes on a new role within the company.
The new manager will be responsible for leadership of our sleep coaches and respiratory therapists, ensuring proper scheduling and coverage at our different locations as well as continued training for staff.
The manager will also be responsible for ensuring that staff is following processes and procedures so that the team can meet the established metrics for the department as well as ensuring that we meet the promises we make to our providers, patients, and peers.
Key components of the management position beyond the above-mentioned duties will be providing referral source management, including managing communication with providers, identifying issues, and following up with providers in a timely fashion, working with our sales team and providers regarding new machines, new product lines, documentation, and process compliance.
The Respiratory Manager will also be responsible for ensuring compliance; from overseeing completion of action groups and tasks to oversight of our trilogy program to ensuring proper procedures are in place and being followed.
Requirements:
5 years of team management experience.
Possess a strong working knowledge of Windows and Microsoft Office Suite.
Demonstrated ability to build and maintain positive working relationships.
Ability to travel to other locations weekly.
This is a Full-time, salaried position and offers the following
Benefits:
Medical, Vision, and Dental Insurance Holidays and Paid time off.
Professional Development Opportunities.
401K Lehan Drugs, Inc.
is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
.
Estimated Salary: $20 to $28 per hour based on qualifications.

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